cxbet Privacy Policy

1Purpose of the Policy

cxbet ("we", "our", "platform") treats the privacy of its users ("you", "member") with the utmost importance. This policy is intended to clearly inform you which personal information is collected while you use the platform, what that information is used for, how long it is retained, and what your rights are. By using any cxbet service, you are considered to have accepted the terms of this policy.

This privacy policy is an integral part of cxbet's Terms and Conditions. The terms set out in both documents complement each other and should be read together.

2Scope of Application

This policy applies to information provided through the cxbet website, mobile application, and any channel used to communicate with cxbet (live chat, email, etc.). cxbet is not responsible for the privacy policies of third-party websites or services — in those cases, the relevant third party's policy applies.

5Primary Purposes of Use

• Account creation and management: To complete the registration process, verify accounts, and ensure login security.
• Transaction processing: To successfully complete deposit and withdrawal requests and maintain transaction records.
• Identity verification: As part of the KYC (Know Your Customer) process to prevent fraud and confirm member identity.
• Customer support: To resolve issues and respond to enquiries via 24/7 live chat and email.
• Promotional communication: To inform you about bonuses, offers, and updates — but only with your consent.
• Platform improvement: To analyse user experience and improve the quality of services.

6Responsible Gaming Support

cxbet is committed to responsible gaming. To this end, your gaming activity may be monitored to identify unusual betting patterns and provide assistance where needed. You can read the responsible gaming guidelines and set your own account limits.

9When Information Is Shared

• Payment processing: The necessary transaction information is shared with bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. This information is used solely to complete the transaction.
• Technology partners: Technology service providers required for platform operations may access limited information, but only for the purpose of performing specific tasks and under a confidentiality agreement.
• Legal obligations: Information may be provided when required by a lawful order from a law enforcement authority or a court directive.
• Fraud prevention: If fraud or deception is suspected, relevant information may be shared with the appropriate authorities in the interest of protection.

10What Is Never Shared

cxbet never does any of the following:

• Sells your information to third parties for advertising or marketing purposes.
• Shares personal information with any individual or organisation without your consent.
• Shares your password or full payment details with any external party.

14How Long Information Is Kept

cxbet retains your information for as long as your account is active and services are needed. When an account is closed or you request deletion of your information, the following policy applies:

• Transaction records: Kept for a minimum of five years for financial audit and legal purposes.
• Identity verification information: Retained for a defined period as required by regulatory obligations.
• Communication records: Kept for a limited period to improve customer support.
• Gaming logs: Retained for as long as necessary to resolve account disputes.

Once the above obligations have expired, information is securely deleted or anonymised.

19Service for Users Aged 21 and Over

All cxbet services are for users aged 21 or older (21+) only. Registration or use of services by anyone under 21 is strictly prohibited.

Age is confirmed through the date of birth provided at registration and through identity verification. If an account holder is found to be a minor, that account will be closed immediately and the relevant information will be processed in accordance with the law.